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best ... bill ... ever

So instead of the normal phone company garbage, we have a Vonage phone. This is a little box that we plug into our cable modem and then plug a normal phone line into. This gives us free unlimited long-distance calls all over the US and Canada for $35/month. We would pay closer to 50 a month from Comcast for local calls plus calls no farther away than Wisconsin most months!
So I love Vonage. It is great. And then i get the letter...
We are very excited to inform you that your monthly phone bill is going DOWN! Our price on the Residential Premium Unlimited Plan has been dropped AGAIN!
The base price of the Residential Premium Unlimited Plan will drop from $34.99 to $29.99 as of your first billing cycle on or after May 17, 2004.
There is no need to contact customer care - you will automatically receive the 14% monthly savings. The new, lower price plan will be reflected in your next billing cycle. By adding 150,000 customers to our network, Vonage has cemented its lead in the industry. As a reflection of our commitment to our customers, we would like to reward you by passing the operational efficiency and cost-savings we've achieved through our success directly back to you.
Again, thank you for your continued support and loyalty. Without you, we would not have been able to pass this significant savings along. If you have any questions, please email us at customerresponse@vonage.com with the words "Price Change" in the subject line.
Now that is customer service. They have more subscribers than ever, so I get part of the benefit. If only other companies would take a cue....

Comments

I was just about ready to sign up until I saw that NYS now considers Vonage a phone company.

http://news.com.com/2100-7352_3-5216639.html

Bah!

well, that decision does suck, but on a federal level, the FCC is so far giving a green light to VOIP. The price is still unbeatable...

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